Privacy Policy

Last updated on May 26, 2021

1. Introduction

As Team Shilpiyon (“we”, “our” or “us”), we value the online privacy of our visitors and our members of www.shilpiyon.in (“Website”). Any information you provide us will be handled in accordance with this Privacy Policy (“Privacy Policy”). This Privacy Policy applies to unregistered visitors and registered members (collectively, “users”, "customers”, “you”, “your” or “yourselves”) who use our Website or any of its related services, for example, emails, forms (collectively, “Services”). Please read carefully.

2. What type of information do we gather?

We receive, collect and store the following “Personal Information” which you give us while registering on the Website, via various forms on the Website or through some interaction with us:

Name
Email Address
Phone Number
Postal Address
Internet Protocol Address

Apart from these, we collect some “Non-Personal Information” such as:

Type of device (viz. mobile, desktop), operating system (viz. Android, Linux), browser (viz. Chrome) users are using to visit the Website
Average time users stay on the Website and date and time of the visits
The approximate geographical location of users
The website you came from before visiting our Website

We gather this Non-Personal Information using cookies, Google Analytics or similar tracking technologies implemented in our Website and other services, and this Non-Personal Information would not assist us to identify you personally.

3. What do we do with the information?

We use all the gathered Personal Information and Non-Personal Information for the following purposes:

To provide and operate our services;
To further improve our products and services based on your experiences;
To fulfil and manage your orders and order related queries;
To respond to your other queries, concerns and requests and to address them;
To provide you, customers, assistance and technical support, only upon your request(s);
To contact you with general or personalised promotional and/or marketing services, viz. new products, special offers, surveys, feedback or other information we believe may be of your interest;
To notify you regarding any major changes in our services and/or policies;
To create aggregated statistical data for internal record keeping; and
To comply with any applicable laws and regulations.

4. What about cookies?

A cookie is a small file of letters and numbers downloaded onto your computer when you access certain websites. Cookies help us to recognise your computer, so that next time you visit us we know it is you and we can provide you with your preferences. Cookies do not contain any of your personal identifiers (relating to Personal Information) or do not share any information from your computer other than the data you have shared with us, so your privacy is maintained. We use cookies to better understand the traffic on our Website so that we can provide a tailored customer experience. Cookies keep you signed in and also keep your cart items in the cart next time you visit the Website. Also, by using cookies we gather some analytical data like from which type of device (mobile or desktop), at which date, from which internet address you are visiting us. Most web browsers automatically accept cookies, but if you wish you can block and/or erase them. Although which may prevent you from using certain features of our Website.

5. How do we store and handle your information?

We, under any circumstances, DO NOT disclose, share or sell your Personal Information in any possible way, unless mentioned in this Privacy Policy. And we stand by our words.

Our Website is hosted on the Wix.com platform which allows us to sell our products to you and to maintain our service for you. Your data is primarily stored in Wix.com’s servers behind a firewall. You may find the link to the privacy policy of Wix.com here: https://www.wix.com/about/privacy. Also, we may keep an offline copy of some of the data in our local storage with our security. We keep your data as long as it is needed to fulfil the purposes mentioned in this Privacy Policy. When it will no longer be needed, it will be permanently erased from online and offline backups, we respect your privacy.

Please note, some of your Personal Information will be shared with some third-party individuals for order fulfilment, marketing, taking surveys, quality analysis and similar purposes across our services. These third-party individuals have access to your Personal Information only to perform their respective tasks on our behalf and nothing else.

We keep your information confidential with our best efforts and to the maximum possible extent, in accordance with the provisions set in this Privacy Policy.

6. Do we gather your payment information?

Users’ payment information is another part we are very serious about. That is why we have chosen India's leading payment gateway provider Razorpay as our payment solution provider. We do not collect any of your payment information, all monetary transactions and processing are done through Razorpay provided payment gateway. You may find the link to the privacy policy of Razorpay here: https://razorpay.com/privacy/. Also, since you will be redirected to the payment gateways from our Website, our Website itself is fully secured with industry-standard SSL/TLS encrypted connection, thus we provide you with complete HTTPS secured access to our services.

7. What about Privacy Policy updates?

We may amend or update this Privacy Policy at any given time if required, without notice. If done so, we will also update the date above. Changes will take effect immediately upon their posting on the Website. We suggest that you frequently check this Privacy Policy to keep yourselves updated with the changes. Your continued use of the Website or our services will imply your unconditional acceptance of the modified Privacy Policy. We may notify you about significant or material changes to this Privacy Policy using a notice on our Website or by sending you a notice via your e-mail address.

8. What are your rights in relation to your Personal Information?

We respect your privacy and thus we agree that you have the right to access, modify or delete your Personal Information that you have voluntarily given us. If you do not agree with any terms in our Privacy Policy, you may discontinue the use of our Website and services; you have the right to withdraw your consent at any time.

9. Do you have any questions about our Privacy Policy?

If you have any questions about this Privacy Policy or wish to exercise any of your rights as described in point no. 8 of this Privacy Policy, please drop an email at namaste@shilpiyon.in